FAQ's

Last Updated: November 2025


Below are the most common questions we receive. If you need any additional help, please contact our support team at:

📧 support@fayorifashion.com

 

 

 

ORDERS & SHIPPING

 


 

📦 When will my order ship?

 


All orders are processed within 3–7 business days (Monday–Friday).

During high-volume seasons or limited drops, processing may take an additional 1–3 business days.


You will receive a confirmation email with your tracking number once your order ships.

 

 

 

🚚 How long does shipping take?

 


Shipping times depend on the method selected at checkout:

 

  • Standard Shipping: 7–10 business days

  • Priority Shipping: 3–7 business days

 


Delivery times may vary depending on carrier delays.

 

 

 

🔍 How can I track my order?

 


Once your order ships, you will receive a tracking link via email.

Please allow 24–48 hours for tracking updates to appear.

 

 

 

📭 My tracking says “delivered,” but I didn’t receive it. What should I do?

 


Please try the following:

 

  1. Check around your mailbox, porch, and entry areas

  2. Ask family members or neighbors

  3. Wait 24–48 hours — carriers sometimes mark packages as delivered early

  4. Contact your local post office with the tracking number

 


If you still can’t find it, reach out to us and we will assist you.

 

 

 

⚠️ My package is delayed. What should I do?

 


Carrier delays (weather, holidays, volume, etc.) can affect delivery times.

Please contact your local carrier first for the most accurate updates.

If the delay seems unusual, email us and we’ll help investigate.

 

 

 

RETURNS & EXCHANGES

 


 

🔁 What is your return policy?

 


We accept returns and exchanges on eligible items within 30 days of delivery.

Items must be:

 

  • Unworn

  • Unwashed

  • In original condition

 


Full details can be found in our Refund Policy.

 

 

 

💵 How do I start a return or exchange?

 


Email us at support@fayorifashion.com with:

 

  • Your order number

  • The item(s) you want to return

  • The reason for the return

 


Our team will respond within 24–48 hours.

 

 

 

💸 How long does it take to receive my refund?

 


Once your return is approved and processed, refunds typically take:

 

  • 3–7 business days to process on our end

  • 3–10 business days for your bank to finalize the credit

 


Processing times vary by bank.

 

 

 

BILLING & PAYMENTS

 


 

💳 What payment methods do you accept?

 


We currently accept:

 

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Debit Cards

 


All payments are securely processed.

 

 

 

🏷 How will the charge appear on my bank statement?

 


Purchases will appear as:


“FAYORI FASHION” or “FAYORIFASHION.COM”


If you see anything different, please email us before contacting your bank.

 

 

 

❌ I think I was charged twice. What should I do?

 


Please contact us first — we can usually correct duplicate charges quickly.


📧 support@fayorifashion.com

 

 

 

OTHER QUESTIONS

 


 

📝 Can I change or cancel my order?

 


We can modify or cancel orders within 12 hours of purchase.

Once an order enters processing or ships, we cannot make changes.

 

 

 

📮 Do you ship internationally?

 


Currently, we only ship within the United States.


(If you add international shipping later, I can update this.)

 

 

 

🎁 Do you offer gift cards?

 


Yes! Digital gift cards are available on our website.

 

 

 

📧 How do I contact customer support?

 


Email us anytime at:


📧 support@fayorifashion.com


We typically respond within 24–48 hours, Monday–Friday.