CHARGEBACK & DISPUTE POLICY

Last Updated: November 2025


At Fayori Fashion, we are committed to providing a transparent and fair shopping experience. If there is ever an issue with your order, we ask that you contact us directly so we can resolve it quickly and professionally.


This Chargeback & Dispute Policy explains how we handle concerns, corrections, and disputes.

 

 

 

📧 PLEASE CONTACT US FIRST

 


If you experience any issue with your order—including delays, tracking problems, damaged items, or incorrect items—please reach out to us before contacting your bank.


📧 support@fayorifashion.com


Most order issues can be resolved within 24–48 hours, and contacting us first ensures a faster outcome for you.

 

 

 

📦 COMMON ISSUES WE CAN RESOLVE FASTER THAN A BANK

 


We can quickly assist with:

 

  • Tracking updates

  • Lost or delayed packages

  • Missing or incorrect items

  • Damaged items

  • Sizing issues

  • Refunds and returns

  • Address corrections (if order has not shipped)

  • Order status updates

  • Exchanges

 


Banks often take 30–90 days to investigate disputes, while we can typically solve these issues within 1–2 business days.

 

 

 

🔍 ORDER VERIFICATION

 


For your protection, all orders are reviewed for:

 

  • Cardholder name match

  • Billing & shipping address accuracy

  • Fraud risk indicators

  • IP location mismatch

  • High-value order checks

 


If additional verification is required, our support team may contact you by email.

 

 

 

🕒 DISPUTE TIMEFRAMES

 


If you believe a charge on your card is incorrect, please notify us as soon as possible.


We can usually resolve:

 

  • Billing errors

  • Duplicate charges

  • Wrong amount charged

  • Unauthorized charge concerns

 


However, if you file a chargeback before contacting us, our ability to resolve the issue may be limited.

 

 

 

⚠️ WHAT HAPPENS IF YOU FILE A CHARGEBACK FIRST

 


When a chargeback is filed:

 

  • The payment processor temporarily withdraws the order amount from our account

  • The order is frozen internally

  • We cannot provide refunds or replacements until the investigation is complete

  • The investigation can take 30–90 days or longer

 


Chargebacks also slow the resolution process and prevent us from offering faster solutions.

 

 

 

✔ OUR RESOLUTION PROCESS

 


If you contact us with an issue:


 

1. We review your concern

 


 

2. We check your order status, tracking, and shipping timeline

 


 

3. We investigate any errors or carrier issues

 


 

4. We provide a solution, which may include:

 

 

  • A replacement

  • A refund

  • A partial refund

  • Store credit

  • Reshipment

  • Carrier investigation

  • Order correction

 


Our goal is always to make it right.

 

 

 

📄 DISPUTE RESPONSE DOCUMENTATION

 


If a dispute is filed, we may provide the bank with:

 

  • Order confirmation records

  • Shipping and tracking information

  • Delivery confirmation

  • Email correspondence

  • Refund policy

  • Shipping policy

  • Terms of service agreement

  • Transaction authorization details

  • IP logs and device verification

 


This is standard industry practice to protect against unauthorized chargebacks.

 

 

 

🛑 UNAUTHORIZED CHARGEBACKS

 


Unauthorized or fraudulent chargebacks—including disputes filed without attempting to contact us—may result in:

 

  • Account review

  • Order cancellation

  • Refusal of future service

  • Reporting the issue to the appropriate parties

 


We always encourage customers to reach out to us first so we can help resolve issues quickly.

 

 

 

🔁 RETURN & REFUND POLICY

 


All returns, refunds, and exchanges are governed by our main Refund Policy

Please review this policy before filing a dispute.

 

 

 

📨 CONTACT INFORMATION

 


For any questions or concerns about your order:


📧 support@fayorifashion.com

Support Hours: Monday–Friday, 9 AM – 5 PM CST


We value every customer and are committed to resolving all order-related issues professionally and promptly.